Privacy Policy

We collect information you provide, information generated when you use the Services, and information from third parties:

• Account details: name, email, phone number, profile photo and preferences.
• Location data: precise location during trips and, if you allow it, in the background to enable predictive pickups.
• Voice data: audio of voice requests and the resulting transcripts.
• Trip information: pickup and drop-off points, routes, times, ratings and feedback.
• Payment information: payment method tokens and billing history (full card numbers are held by our payment processors).
• Device and usage data: device identifiers, app version, crash logs and interaction data.
• Driver-partner data: licence, vehicle, insurance, background check results and bank details.
• Communications: messages with drivers, riders and our support team.

• Provide, personalise and improve rides, memberships and voice features.
• Match riders and drivers, calculate routes and estimated arrival times.
• Forecast demand and position vehicles ahead of requests.
• Process payments, issue receipts and manage subscriptions.
• Promote safety, verify identities and detect fraud.
• Provide customer support and resolve disputes.
• Send service messages and, with your consent, marketing.
• Comply with legal obligations and law-enforcement requests.

We use machine-learning models for matching, routing, pricing, demand prediction, fraud detection and support. These models are trained on aggregated and de-identified data where possible. Where an automated decision significantly affects you, such as account deactivation, you can request human review by contacting us.

Voice audio is processed to understand your request. By default, raw audio is deleted shortly after processing and only the transcript is retained with your trip history. You can opt in to let us keep recordings to improve recognition, and you can delete your voice history at any time in Settings.

We do not sell your personal information. We share it only as needed:

• Between riders and drivers: first name, photo, rating, vehicle details and live location during a trip.
• Service providers: cloud hosting, mapping, payments, communications and analytics, under contract.
• Business customers: trip details for rides billed to an organisation account.
• Insurers and safety partners: where necessary to handle incidents or claims.
• Authorities: where required by law or to protect someone's safety.
• Corporate transactions: in connection with a merger, acquisition or sale of assets.

Some of our service providers may store or process information outside Australia. When this happens, we take reasonable steps to ensure the information is protected to a standard comparable to Australian privacy law.

We keep personal information for as long as your account is active and as needed to provide the Services, meet legal, tax, safety and regulatory obligations, resolve disputes and enforce agreements. When no longer needed, information is deleted or de-identified.

We use encryption in transit and at rest, access controls, monitoring and regular security testing to protect your information. No system is perfectly secure; please use a strong password and keep your device protected.

• Access and correct your information in the app or by request.
• Delete your account and associated data, subject to legal retention requirements.
• Turn off background location, voice and predictive features.
• Opt out of marketing via the unsubscribe link or Settings.
• Request a copy of your data in a portable format.
• Complain to us, and if unresolved, to the Office of the Australian Information Commissioner.

Residents of other regions may have additional rights under local laws, which we will honour.

The Services are not directed to children. Minors may only travel under supervision of an adult account holder. We do not knowingly collect personal information from children without appropriate consent.

We may update this policy from time to time. We will notify you of material changes in the app or by email before they take effect.

To exercise your rights or ask a question, reach our privacy team via the Contact page.