Terms & Conditions

By accessing or using the Services you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy and our Cookie Policy. If you do not agree, you must not use the Services.

We may update these Terms from time to time. Material changes will be notified through the app or by email. Continued use after changes take effect constitutes acceptance.

kubaair provides a technology platform that uses artificial intelligence to connect riders with independent driver-partners who provide transportation. Unless expressly stated otherwise, kubaair is not a transport provider and driver-partners are not employees, agents or representatives of kubaair.

Features such as predictive pre-booking, voice requests and estimated arrival times are provided on a best-efforts basis and are not guarantees of availability, timing or route.

You must be of the legal age of majority in your jurisdiction to create an account. Minors may only ride when accompanied by an adult account holder or through an approved family-sharing arrangement.

• Provide accurate, current and complete information and keep it updated.
• Keep your login credentials and voice profile secure; you are responsible for all activity on your account.
• Hold only one rider account unless we authorise otherwise.
• Notify us immediately of any unauthorised use.

Certain Services are offered through recurring membership plans. Plan benefits, inclusions and prices are shown in the app at the time of purchase and may vary by city.

• Memberships renew automatically at the end of each billing period until cancelled.
• You may cancel at any time in the app; cancellation takes effect at the end of the current billing period.
• Unused benefits do not roll over and have no cash value unless required by law.
• We may change plan features or pricing with reasonable advance notice. If you do not accept a change, you may cancel before it takes effect.

Fares for rides outside membership inclusions are displayed or estimated before you confirm. You authorise us to charge your nominated payment method for fares, membership fees, tolls, cancellation fees, cleaning fees and other applicable charges.

Payments are processed by third-party payment providers. Receipts are issued electronically. If a payment fails, we may suspend access until outstanding amounts are paid.

You may cancel a ride request in the app or by voice. A cancellation fee may apply if you cancel after a driver has been assigned beyond the grace period displayed in the app, or if you are not present at the pickup point within the waiting window.

Predictive pre-bookings can be declined at no charge before a driver is dispatched.

You agree to treat driver-partners and other riders with respect and to comply with all applicable laws. You must not:

• Engage in violent, abusive, discriminatory or harassing behaviour.
• Damage vehicles or carry illegal or hazardous items.
• Request a driver to break road rules or exceed passenger limits.
• Use the Services for fraudulent or unlawful purposes.
• Smoke, vape or consume alcohol in vehicles unless permitted by the driver and the law.

Breach of these rules may lead to fees, suspension or permanent deactivation.

Driver-partners must hold a valid licence, registration, insurance and any permits required by local regulators, and must pass our identity, background and vehicle checks. Additional driver-partner terms apply and are accepted during onboarding. Driver-partners are responsible for their own taxes and compliance obligations.

Voice requests are processed to understand your intent and fulfil your request. AI-generated outputs, including predictions, routing and support responses, may occasionally be inaccurate. Always confirm critical details such as pickup location before your ride. You can disable voice and predictive features in Settings.

In an emergency, contact local emergency services first. The in-app safety toolkit is a supplementary tool and does not replace emergency services. We will make reasonable efforts to help you recover lost items but are not responsible for items left in vehicles.

The Services, including software, AI models, trade marks, logos and content, are owned by or licensed to kubaair. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the app for personal, non-commercial purposes. You must not copy, reverse engineer, scrape or create derivative works of the Services.

The Services may link to or integrate with third-party products such as maps, payment processors and calendars. Your use of those products is governed by their own terms, and we are not responsible for them.

To the maximum extent permitted by law, the Services are provided “as is” and “as available”. We do not warrant that the Services will be uninterrupted, error-free or that a ride will always be available. Nothing in these Terms excludes any consumer guarantees or rights that cannot be excluded under applicable consumer law.

To the extent permitted by law, kubaair is not liable for any indirect, incidental, special or consequential loss, or loss of profits, data or goodwill arising from your use of the Services. Where liability cannot be excluded but can be limited, our liability is limited to re-supplying the Services or paying the cost of having them re-supplied.

You agree to indemnify kubaair against claims, losses and costs arising from your breach of these Terms, your misuse of the Services or your violation of any law or third-party right.

You may close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the safety of our community. Sections that by their nature should survive termination will survive.

Please contact us first so we can try to resolve any concern informally. These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts, without limiting any rights you have under the laws of your place of residence.

Questions about these Terms can be sent via our Contact page.